Food n Meals Orders - Refund Policy
Please Note: This is valid only for Food n Meals Orders
Your Money is Secure
If your Amount Has been deducted from UPI or Debit/Credit Card or Netbanking or Wallet
Please do not worry , Your money is safe as per Consumer Safegaurding Guidelines
Cancellation Policy
Thank you for choosing us! We're dedicated to providing you with exceptional service. Please review our cancellation policy below:
Once Orders Placed Cannot be Cancelled
We understand that situations may arise where you need to cancel an order. However, please note that once orders are placed, they cannot be cancelled. We start preparing your order as soon as your order is confirmed, and our delivery partners are promptly dispatched to ensure you receive your order and on time.
We encourage all customers to double-check their orders before finalizing them to ensure accuracy and satisfaction. If you have any concerns or questions, please contact our customer support team before placing your order. We're here to help and provide any necessary information to assist in your decision-making process.
Exceptions may be considered in extraordinary circumstances, such as unavailability of ingredients or unforeseen emergencies. However, these exceptions will be assessed on a case-by-case basis and are not guaranteed. We appreciate your understanding and cooperation in adhering to our cancellation policy.
Important Points
it usually happens when bank servers are not able to confirm the payment status immediatialy
if bank confirms the payment to our servers within next 15 minutes, your order will be processed automatically
if bank confirms the payment to our servers after 15 minutes , then our system will reject and initiate the refund automatically
After Refund is initiated , it takes 5-7 working days to get the amount back in your account
For Further Support and Queries
email us at info@uengage.in
